BILLING POLICY & DESCRIPTOR

At LiteWorks LLC DBA Serely Store (“My Serely,” “we,” “us,” or “our”), we are committed to providing a transparent and secure billing experience. This Billing Policy outlines how we handle payment processing, billing cycles, charges, and related matters for purchases made through our website, www.SERELYSTORE.com (the “Site”).

By purchasing from My Serely, you agree to the terms of this Billing Policy.

1. Billing Descriptor

All charges will appear on your bank or credit card statement as:
SERELY SERELY
If you see this descriptor and don’t recognize the charge, please contact our support team immediately.

2. Accepted Payment Methods

We accept the following forms of payment:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other options as available at checkout

All transactions are processed securely via our payment processors, including Shopify Payments, PayPal, and other PCI-compliant providers. We do not store full credit card information on our servers.

3. Authorization and Charges

When placing an order:

  • You authorize My Serely to charge your selected payment method for the full amount, including any applicable taxes, shipping fees, and discounts applied.

  • In some cases, a temporary pre-authorization may be placed on your card before the final charge.

If your payment fails or is declined:

  • The order will not be processed.

  • You will receive a notification to update your payment method.

4. Currency

All prices and transactions are processed in USD (U.S. Dollars) unless otherwise stated at checkout.

If you're ordering from outside the U.S., your bank may apply additional conversion fees, duties, or taxes. We are not responsible for these charges.

5. Sales Tax

Applicable state and local sales tax will be calculated at checkout based on the shipping address. You will see the final tax amount before completing your order.

6. Billing Issues & Disputes

If you notice any unauthorized or incorrect charges:

  • Please contact our support team at support@serelystore.com within 7 days of the charge.

  • We will investigate the issue and work with you to resolve it promptly.

7. Chargebacks and Fraudulent Claims

We take chargebacks and fraudulent claims seriously. If a chargeback is filed:

  • We reserve the right to ban the customer from making future purchases.

  • If the chargeback is deemed fraudulent, we may take legal action and/or submit the case to a collections agency.

We strongly encourage you to contact us first to resolve any disputes before involving your bank or credit card provider.

8. Pre-Orders and Backorders

For items marked as pre-order or backorder:

  • Your payment method will be charged at the time of purchase, not when the item ships.

  • Estimated shipping timelines will be clearly communicated at checkout and/or in the product description.

 

9. Contact Information

For any billing-related inquiries, please reach out to us at:

📧 Email: HELP@SHOPSERELY.COM
📞 Phone: +1 (800) 961-8341
📬 Mail:
LiteWorks LLC DBA Serely Store
7548 Preston Rd, STE 141 PMB 1085
Frisco, TX 75034
United States